Customer Relationship Management

Common Business Issues We Can Solve:

Every business is different. Yet so many of the same challenges and obstacles resonate from company to company and industry to industry. With years of experience paying close attention to our client's needs, we know:

CRM projects fail primarily due to poor quality data, not exclusively because of the system
Customer records must continually be kept clean, de-duplicated and accurate
The CRM application is often unrelated to other sources of enterprise data
Customer trends and data are not synchronized with other legacy systems

Common Obstacles We Can Overcome:

No single source of unified data or parts information
Core customer information not stored anywhere within the enterprise
Core customer records stored in old legacy systems that are difficult to search and not integrated well (if at all)
Source data located in antiquated media (microfiche, film, paper)

It All Boils Down To This:

You need an easier, better way to find customer information and records. ByteManagers can make it happen, we'll help you see your data deliver.

ByteManagers' Common Bundled Solutions:

Data and Content

ByteManagers will work closely with your team to develop reliable, custom data and content solutions, including:

Data Usability and Data Quality Diagnostics & Assessments
Data Integration Services
Data Standards and Schema Development
Rich Content and Development
Master File record De-duplication Services

Document Management

ByteManagers' experts will also establish dependable, customized document management solutions, including:

Imaging/scanning, and related conversion of paper and/or film
Digitization of catalogs, MSDS sheets, spec engineering drawings, and other media sources
Indexing/data entry from paper, images or film
Forms processing data extraction
PDF conversions, HTML tagging, etc.
OCR conversion and clean up
XML, SGML and HTML coding